Human Resource Management Pearson BTEC Level 5 LSST

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1.2

It needs to be focused on legal, regulatory, and ethical considerations for processing the recruitment and selection of an organization. Therefore, the following tools are related to concentrating on recruiting and selecting candidates:

Legal considerations impact: It is related to providing rights to employees of Avon. Firms must facilitate similar rights and salary and insurance facilities for workers. Therefore, legal implications would be reduced and the effective goodwill of the entity could be determined efficiently.

Regulatory considerations impact: Under this impact, it is required for Avon to follow a systematic structure regarding recruiting and selecting candidates (Arnold, 2015). Thus, adequate management and qualified employees can be selected to increase the effectiveness of the firm.

Ethical considerations impact: It includes an equal pay system for similar positions of employees as well as providing equal rights to all genders, ages, and religions. By effectively following these factors, the impact on Avon's ethical property and increase in employment would be increased.

1.3

Role of Senior sales officer to select area manager

A senior officer of Avon plays a crucial role in selecting the area manager of the organization by analyzing his qualities and abilities for selection. In this regard, the senior manager matches the required qualifications to actual and further conducts the selection process. Under this, different logical and additional questions are asked to candidates in various forms, which they can understand below:

Judging qualifications and efficiencies: By checking out qualifications, advertisements that are suitable for professional interviews are to be considered (Pritchard. and Bloomfield, 2013). By this, the abilities and skills of applicants are recognized as appropriate for the organization or not.  Therefore, candidates are selected for job performance according to their working potential regarding the organization's effectiveness.

Putting questions related to production efficiency: Under this process, the senior officer and manager ask different questions to applicants as well, which determines their working efficiency for performing the job.  Through this analysis, best suitable workers are selected for job performance effectively. 

1.4

Evaluation of contribution to the selection process

It is determined that the selection process is conducted very effectively by managers and senior officers of the organization. In this regard, various positive and negative aspects of the selection process are obtained. The positive process is conducted very easily, while on the other side, a negative factor of the selection process is obtained as it is difficult to judge appropriate employees (Mayfield, 2014). Discussion with high-level managers about the interviewee's ability and judgment of qualities is a tip to provide accountability for the area manager for Avon.

Comparison among all interviewees and evaluating their abilities is a helpful tool to select a suitable worker for Avon to take the best advantage of their capabilities to perform a professional role. Including this, it remains also risky to determine their qualities and performance as well as their potential to support the team. Judgment of the applicant's abilities and past years'' work performance is a vital element in selecting the area manager of the organization.

TASK 2

2.1

5 skills and attributes that are needed for leadership in Avon are as follows:

Leadership is an approach to managing risks that occur at the workplace by building teams and following action plans effectively. Therefore, different characteristics of leadership can be determined as follows:

Strong managerial: In an organization, management involves various skills that help in motivating employees, dealing with conflicts, making decisions, and planning.  It is beneficial for reducing conflicts that occur at the workplace and increasing the working efficiency of employees. However, effective team building can be determined by managing business operations and activities efficiently.

Leadership capability: It is considered effective leadership capabilities are valuable for implementing action plans and improving the skills of employees. In this regard, coordination among workers and leads is obtained. Therefore, this results in the rise of good capabilities, which are related to solving problems and decision-making processes for the development of firms (Stan, 2016).

Excellent communication: The development of skill managers also consists of direct communication skills with peers and bosses, which leads to building relationships with them. Therefore, sharing of ideas and coordination among employees can be recognized effectively for team-building efficiency. It influences the positive environment of the firm efficiently.

Analytical skills: Avon managers have different abilities for increasing their skills: visualizing, articulating, and conceptualizing by involving the decision-making process and by providing information.

IT skills: The manager involves IT skills for development; through this, identifying issues and implementing a plan will provide support. Moreover, it uses some intermediates for advancement in skills by including MS Word, Excel, and PowerPoint (Collins, 2013). This knowledge of online marketing and using social media sites is valuable for expanding a firm and attracting customers through different sites. Furthermore, through this, employees in Avon are highly self-motivated by improving in skills.

2.2

Management and leadership are crucial in Avon; therefore, they involve some differences between them that are as follows:

Under the management process, problems occurring at the workplace are solved, while through the leadership approach, tasks are accomplished as well as team building and efficiency are determined. However, the manager of the firm analyses business performance and plans for solving issues. While the leader of Avon builds teams, segments work among employees according to their working abilities and evaluate their performances. Therefore, through this, employees do not hesitate to ask anything, and they can work effectively (Huarng. and Yu, 2012). Moreover, their main focus is on managing work at the workplace by existing direction. Whereas in organizations, the leader plays a role in accomplishing any task by building teams and encouraging employees for team efficiency. Thus, the leader of the organization's vision is long-term, which is valuable for gaining maximum profit. Leaders' main focus is on building teams and leading people together. Furthermore, they take more risk for the development of the organization by breaking rules and regulations (Kara. et al., 2013). In addition to this, Avon leaders set new directions and challenges for the development of the whole organization. 

2.3

The differences between the two different learning styles are as below:

Transactional leadership is a type of leadership that involves rewards and punishment to motivate followers. Avon focuses on improving the organization by including some steps and controlling all activities that are taking place in the organization. Transactional leadership nature is reactive in the workplace (Men. and Stacks, 2013). Leaders use authority and responsibilities because these are powers for performing a job, and this style contains a formal approach in the workplace. Moreover, it is settled in the environment.

Transformational Leadership: Under this style, leaders use charisma and spirit to influence their followers at the workplace. Moreover, in Avon, leaders place more stress on values, beliefs, norms, and the needs of followers because, through this, they can work effectively. Transformational leadership is proactive. In addition to this, it is suitable for a disruptive environment (Chaudhry. and Javed, 2012). Their main focus is on innovation and the generation of new ideas. In Avon, leaders emphasize concepts such as values, ideals, and morals.

2.4

leader of the team motivates employees for better performance and improving different skills. It influences the personal and professional development of workers. Different theories are applied to motivating employees, such as Maslow's need method and Herzberg's two-factor theories. In this, Maslow's need theory can be explained below:

This theory of motivation involves 5 stages that are physiological needs, safety needs, social needs, esteem needs, and self-actualization needs (Ruggieri. and Abbate, 2013).  In this,  Physiological needs including food, water, rest, and warmth at the workplace, are determined so that employees can be motivated and work effectively in the organization. However, safety needs involve the security of employees by providing insurance and health camps; this results in the motivation of employees. Moreover, social needs include friendship and building a team; thus, it results in encouraging employees to meet organizational goals effectively. Along with this, the esteem needs of employees in Avon help in the rise of confidence, achievement, rewards, and incentives for better work in the firm. Therefore, providing some extra rewards as an incentive will raise performance levels, thus leading to motivation for employees (Gonos. and Gallo, 2013). In addition to this, self-actualization results in creativity, problem-solving, acceptance of facts, and morality By determining all these factors in an organization, employees result in motivation, and through this, they work effectively to meet organizational goals.

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TASK 3

3.1

It is determined that teamwork is beneficial for increasing the working efficiencies of employees and remains valuable for gaining great coordination among employees for better service qualities provided by the company. In Avon cosmetics, employees work in teams to reach out to ultimate gyms therefore, some benefits of teamwork are described as under:

• Increased productivity and performance: Under this, employees who are working together to achieve organizational goals by including their skills. Thus, it influences the productivity level of the organization as well as impacts profit-earning capacity for increasing marketing strategies (Holten. and Brenner, 2015). Therefore, from this, the quality of performance of every employee rises.
• Skill development: In Avon, working as a team will increase the development of employee skills because, over here, interpersonal skills and teamwork skills will result in motivation for employees. Skills include communication, interpersonal, problem solving, and different kinds of working efficiencies are developed. It affects the personal and professional development of workers. By taking advantage of training programs, employees get better performance and coordinate in teams efficiently.
• Build trust: Teamwork implements strong relationships with peers, subordinates, and co-workers; through this, minor conflicts are reduced. It is determined that trust is built in a team between the leader and team members, which impacts the efficiency of the group. However, it creates understanding and a positive environment for the firm to increase business and competitive strategies. Moreover, trusting in teammates provides a safe feeling and also helps in the generation of new ideas and some innovation in their product (Delmatoff, 2014). In addition to this, at Avon Cosmetics, open communication will help in effective working because no discrimination, anxiety, or tension between them is involved.
• Faster speed: Under this, employees of Avon cosmetics work in teams, which helps in the completion of tasks on time because over here, every employee is putting in effort. In addition to this, they get motivated effectively without considering any issues in it.
• More thoughtful ideas: As per this benefit, workers who are working on problems bring different information and ideas for resolving the issue (Bush. and Middlewood, 2013). Therefore, through this, Avon Cosmetics can identify solutions and different approaches for those problems by working in a team. By analyzing current business performance, different ideas are generated for further business operations that are useful for the optimum utilization of resources and funds as well as increasing the effectiveness of the firm at a high level. It plays a great role in creating a positive environment for the entity to enhance its effective position in the market for long-term sustainability.

3.3

The effectiveness of the team will help in achieving goals because, through this, the productivity and performance of employees rise. Moreover, through this, in Avon cosmetics, employees will increase in production level because they are working in teams, reducing hurdles and problems. Therefore, through this, cost-effectiveness can be determined effectively. In addition to this, sales increase because organizations are providing goods at low cost in the market (Groups vs. Teams: Which one are you leading? 2016).  Along with this, applying different sales techniques is valuable for increasing the productivity and profitability of firms at a high level. In addition to this, team efficiency and different tools for implementing the organization's effectiveness are determined. However, by using adequate leadership theory for managing teams and encouraging employees, Avon can enhance its market position at a high level for facing cutthroat competition and establishing good relationships with customers, including agents, retailers, and other business entities.

TASK 4

4.1

In Avon cosmetics, various factors are involved in planning and monitoring work performance; therefore, they need to be evaluated properly and effectively. Some are described under:

Self-monitoring tools: Under this, the manager of Avon Cosmetics can assess self-monitoring tools; through this, they can evaluate the performance of employees. By this, managerial skills such as planning and controlling business operations are determined. It is beneficial for the optimum allocation of resources as well as funds. Therefore, systematic management of entities is presented through these tools.

Learning styles: There are different types of learning styles in evaluating the performance of employees which are auditory, verbal, and kinaesthetic. In Avon cosmetics, managers need to understand these methods because, through this, they can form teams accordingly so that their work can be done appropriately. Different learning styles for improving the abilities and working efficiency of leaders and managers are obtained (Mendenhall. and Osland, 2012).

Productivity: In Avon cosmetics, productivity can be raised by providing raw materials on time and upgraded technology to employees. Moreover, through this, motivating employees will perform well in teams and thus result in rising production. Various tools and techniques for increasing the productivity of firms are determined to impact the profit-earning capacity of organizations.

Customer satisfaction: Organizations need to focus on customer satisfaction because if customers are satisfied with the product, then they will perform team goals easily (Kennedy, 2013).  In this process, several ideas are generated for achieving effective customer satisfaction. However, accurate market research and organizational structure are determined through this tool.

Feedback: For Avon cosmetics, feedback is crucial in the analysis of the performance of employees in a team because, through feedback, they can work effectively. To do this, it will lead to improvement and development of the whole organization. Thus, by identifying this, workers and teams can be motivated.

4.2

Identifying the development needs of the store manager is an individual need; therefore, Avon Cosmetics and the company need to consider and identify all because, through this, a proper person can be recruited for the job. Moreover, it is easy because the company involves recruits and interviews of store managers.

That individual is to be promoted next to the senior store manager. Through this, at Avon Cosmetic, current qualifications will help in developing their skills related to rising customer satisfaction and managing the workforce, managerial skills, and analytical skills. Therefore, this will increase in the rise of store manager ability (Greenstein, 2013). According to Avon's HR manager planning. In addition to this, the leadership quality of that individual will also rise. To do this, organizations need to do job rotation and job design from time to time so that no employee gets bored and they may work effectively.

Thus, various skills of employees can be enhanced through this process, which is helpful for personal and professional development. It is valuable for gaining better performance as well as problem-solving, communication, and listening skills. However, leadership skills, including techniques to motivate employees, are recognized.

4.3

There are 3 methods for evaluating performance and monitoring in Avon so that they may reach our goals easily. Some methods are described under:

Fruitfulness: Through this, employee performance can be monitored easily because there is no conflict between employees and the organization. It is useful for getting better performance from employees as well as their effective coordination for team efficiency.

Consumer satisfaction: Under this, Avon cosmetics managers need to focus on the satisfaction of clients because, by evaluating this, they may reduce the loss of customers. In addition to this, they may reach their goals easily and effortlessly (Public Health in the 21^st Century: Working Differently Means Leading and Learning Differently, 2016). This will help in monitoring their skills and attributes at the organizational level.

Learning styles: Under this, learning styles will help in monitoring different kinds of employees individually. Learning style involves 3 stages, which aid in monitoring from close. In addition to this, employee performance may increase and rise in the growth of personal skills and managerial skills. In this regard, different learning styles and tools for improving employees' skills are determined effectively and are valuable for the service qualities of the firm.

CONCLUSION

It has been concluded that working with leading people is helpful for an organization's effectiveness. Through this report, Avon Cosmetics considers different techniques for developing the working efficiency of employees. In addition to this, the significance of working in a team and increasing the productivity and performance levels of individuals is determined. However, the importance and different functions of manager and leader are presented in this assignment. Moreover, they try to help one another develop their skills and attributes. Including this, different aspects of leadership and management are considered.

REFERENCES

• Bush, T., and Middlewood, D., 2013. Leading and managing people in education. Sage.
• Chaudhry, A.Q., and Javed, H., 2012. Impact of transactional and laissez-faire leadership styles on motivation. International Journal of Business and Social Science. 3(7). pp. 678-987.
• Collins, W., 2013. Lessons in managerial skills from a humble school receptionist. Australian Educational Leader. 35(3). pp. 41-46.
• Cook, P.J., 2016. Leading Innovation, Creativity, and Enterprise. Industrial and Commercial Training. 48(6). pp. 67-90.
• Delmatoff, J. (2014). The most effective leadership style for the new landscape of healthcare. Journal of Healthcare Management. 79(4). pp. 204-245.
• Gonos, J., and Gallo, P., 2013. Model for leadership style evaluation. Management: Journal of Contemporary Management Issues. 98(2). pp. 157-168.